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Quality Systems International provides more than just software; we also provide professional services that are used to jump-start your system and to mold it to accommodate your most exacting needs and to ensure that WinLIMS.NET™ will be a valuable asset to your organization for years to come.

Implementation Services

QSI provides an implementation service which configures WinLIMS to meet the requirements of the agreed specification document that is derived from a Site Survey.

The majority of the implementation work is largely cosmetic, covering the following aspects.

  • Ensuring the underlying data structure meets the specification requirements.
  • Editing of screen forms to reflect the data structure.
  • Adjustment of field names.
  • Adjustment of field tabbing order.
  • Some clients require additional functionality to be able to go live successfully. In these cases careful consideration is given to the creation methodology used. Any new functionality is reviewed to see if it would benefit other WinLIMS.NET™ users, or whether it is totally specific to the client.

If the proposed functionality could produce benefits for other WinLIMS.NET™ users then this functionality would be implemented for the new client, then subsequently included in the WinLIMS.NET™ core, which would be rolled out to all clients at the next version upgrade.

If however the functionality was client specific, this required functionality would be implemented as a module which seamlessly integrates with the WinLIMS.NET™ core. The benefit of this approach is that when an annual upgrade is performed, QSI only has to check that any client specific modules still integrate seamlessly with the new WinLIMS.NET™ core. If a misfit occurs then it is usually a simple fix to correct the issue. QSI is thereby able to offer an annual upgrade to all customers, irrespective of whether they are using an off the shelf WinLIMS.NET™ or a specifically configured version.

The other aspects of implementation carried out by QSI are the creation of required reports and instrument interfacing.

Once WinLIMS.NET™ has been implemented to the clients needs, it is tested internally by QSI to ensure it meets the requirements of the specification document. Once it has passed QSI testing, the software is installed at the client site ready for acceptance testing by the client.

During the acceptance testing period, fine tuning is carried out to the software, based on the client comments, until ultimately the client "signs off" the software as meeting the agreed requirement.

Site Survey

The site survey is carried out to define the functional and operating requirements of a proposed new LIMS. This involves the QSI consultant visiting the client site so that he or she can work with the LIMS project team to establish the LIMS requirements. During the site visits the following aspects are covered.

  • Work flow of all samples from originating departments through to final reporting.
  • Detailed examination of each stage of the work flow.
  • Integration of the LIMS into corporate systems, such as ERP, MRP, etc.
  • Examination of existing laboratory data, both in electronic and paper formats.
  • Structure of specifications and formulations.
  • Analytical methods used.
  • Instrument automation.
  • Batch processes.
  • Sampling rules.
  • Batch and sample dispositions.
  • Report formats.
  • Report distribution.
  • Existing computer infrastructure.
  • Hardware requirements.
  • Choice of client technology, i.e. Web Client, Windows Forms Client or Pocket Client

Throughout the site survey process documentation will be produced, which will be reviewed at each logical stage. At the completion of the survey a complete specification will exist, written in plain English, detailing the LIMS functional requirements and the technical structure needed to provide the functionality.

QSI cannot stress enough that this is the most important aspect of a LIMS project.

Statistics show that 60% of all LIMS ever sold do not go live successfully; this is largely because of the lack of communication and/or misunderstandings between vendor and client, hence a LIMS is installed which does not meet the clients needs.

This is not the case with QSI: we have a 100% success rate, because we insist on working in cooperation with prospective clients in producing a detailed specification based on a thorough site survey

Instrument Interfacing

One of the most significant enhancements to WinLIMS is the ability to acquire results data directly from laboratory instruments or instrument controlling PC's. A major advantage of instrument interfacing is the reduction of keyboard results data entry and translation errors. As QSI actively encourages clients and potential clients to automate their laboratories, we naturally provide instrument interfacing services.

QSI has its own interface module named The WinLIMS Bridge which is a user configurable application that can provide bi-directional interfacing to instruments or their controlling PC's. The bi-directional capability means that the interface can send sample queues from WinLIMS to the instruments, as well as acquiring the sample results.

Though WinLIMS administrators can configure The WinLIMS Bridge for each of of your instruments, many clients prefer to have QSI provide this service. QSI has experience in configuring the following types of instruments.

ICP NIR Balances
XRF Titrators Viscometers
GC/MS Densitometers Pour Point
Instron Karl Fischer many more...

Consulting Services

QSI provides consulting services to clients both prior and after installation. Consulting is carried out by QSI staff who are experienced and qualified in both the running and administration of modern day laboratories, and are well versed with the current utilization of computer technology within laboratories.

The most common aspect of consulting is the defining of initial requirements for a new LIMS, or additional functionality for an existing LIMS.

System Integration

Most companies today face increasing demand for system integration; the goal being to share data securely and immediately without duplication of effort or error. The most common system integration requirements for WinLIMS include the following.

Links to ERP and MRP systems

These are usually designed to populate or share data with WinLIMS such as production work orders, product formulations, product specifications, raw materials, batch information, etc. WinLIMS to send data back to the systems such as batch status's, batch additions, sample results, concessions, etc. QSI has interfaced to most popular ERP systems such as SAP, JD Edwards, Prism, BPCS, Macola, and more.

Links to Accounting Systems

To populate or share data with WinLIMS such as customer and supplier details. WinLIMS to send data back to the systems such as supplier rating, customer sample invoice details, etc.

Links to PIMS

Acquisition of data from monitoring locations controlled by the PIMS into WinLIMS. Sending of laboratory results from WinLIMS identified by tag number, date and time to PIMS.

Links to Formulation Systems

To populate or share data with WinLIMS such as product formulations, product specifications, etc.