Help Desk Service

WinLIMS® Help Desk Pack allows QSI experts to help interactively manage your system on an as-needed basis. Services include system configuration changes, on-going training, customization, site-specific documentation, assistance with database and network management, etc.  This service is flexible, convenient, and cost efficient since you can choose to use the services whenever you need it.

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WinLIMS® Experts On-Call

Staffing limitations often restrict your organization to have an expert available to manage comprehensive software systems such as WinLIMS®.   It these cases, it is more cost-effective and efficient to outsource system related work that is not covered under the software update and support contract.  WinLIMS® Help Desk allows QSI experts to provide the following on-line services:

  • Training or the answering of ‘How To’ questions
  • Site-specific documentation
  • Configuration services
  • Report writing services
  • Customization services
  • Testing services
  • Network and database management services
  • Consultation meetings for system modifications and system review
  • Instrument and 3rd party integration services
  • Any other work that is not covered under the standard support contract
Technician analyzing data from LIMS software
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Continuous Enhancements

All organizations have ever-changing needs and having the ability to enhance your system is critical in today’s competitive world.  The WinLIMS® Help Desk Service provides you with a dedicated Project Manager who has intimate knowledge of your implementation who will interactively with you on remote sessions to rapidly enhance to your system to ensure that your system accommodates these on-going enhancements to better serve your organization.

Continuous Education

WinLIMS® is a sophisticated and comprehensive Laboratory Information Management System and takes time to master.  The WinLIMS® Help Desk Service can be used to provide continuous education in the form of remote training sessions that will allow you to add expertise for the subject matters that will enhance your ability to manage the system.  Training can be performed for as many staff members as required on subject such as Report Design, Page Design, Database Management, Web Part Design, etc.  By having local knowledge you’ll be able to exploit the power of WinLIMS® to better serve your organization in a cost-efficient manner.

Technician analyzing data from LIMS software
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Several lab technicians
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By far the best team we’ve ever worked with. They truly understood what our needs were and completely nailed it. I would highly recommend QSI. You simply just won’t find any better team!

Rhodia

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We have been working successfully with QSI's WinLIMS® in the fields of radiochemistry and environmental analysis for over 20 years. The WinLIMS® systems were individually configured for our processes, adapted to changed structures (merger of laboratories from different offices) and are subject to regular revision to new requirements (e.g. mobile working).

Project manager Markus Zips, Bavarian State Office for the Environment

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After converting from a different system, I was impressed by the configurability of the WinLIMS software and the support we were able to receive from the QSI staff.

Jim Gerry, Castrol Lubricants

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Special Pathogens Laboratory has been using WinLIMS by Quality Systems International for over 8 years. The flexibility of the system, and the support provided, allows us to keep up with ever changing client and operational demands. It is a dependable system that is easy to use and understand. Providing a solid foundation for a growing Laboratory.

Brian Verdi, Special Pathogens Laboratory, a Pace® Laboratory

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WinLIMS® is great for managing many laboratory tasks.  I manage multiple companies around the globe within my organization and the WinLIMS® multi-site feature works great. From receiving samples to managing test methods, entering test results, generating COA’s, it all works as expected. The interface is very easy to learn for the routine user, the power user and the administrators. I use the roles function throughout my entire organization and it’s a great way to restrict users to certain features depending on their role within the organization. The instrument interface is a plus: it transfers test result data from our test equipment into WinLIMS®. The database is very well designed and interfaces to our ERP system. Last, but not least, QSI has great and knowledgeable staff who are always willing to help.

Arturo Espejo, Quality Systems Analyst, MacDermid Alpha

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WinLIMS® allows us maximum efficiency in daily laboratory work. The integration of different analysis devices and the direct import of analysis values by means of assignment to LIMS sample numbers make the paperless laboratory a reality. A great added value is the possibility of automated initialization of device calibrations and their evaluation.
Above all, it is the great flexibility in the design of the input masks, interfaces and specification documents such as certificates of analysis that characterize the product.
Not to forget the exemplary support and the short reaction times, which in the past enabled us to react quickly to changing market requirements.

Patrick von Arx, Head of Quality Control, PanGas AG

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SCHAEFER KALK has been using WinLIMS® for quality control for over 6 years, now internationally at several locations. Already in the introductory phase, we were impressed by how quickly and professionally the QSI team understood and implemented our requirements. Throughout the entire period of our cooperation, the support from the QSI experts is fast, direct, personal and solution-oriented. WinLIMS® can be configured in many ways, is easy to operate for the user and is interfaced with a large number of laboratory devices and other applications in our IT landscape via interfaces. With WinLIMS®, we see ourselves perfectly up to the constantly changing laboratory tasks!

Udo Oestreich, Head of Quality Control, SCHAEFER KALK GmbH & Co.KG

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With WinLIMS®, we document our laboratory tests reliably and in compliance with GxP: On the one hand, QSI also pays attention to maintaining the validated state, on the other hand, WinLIMS® is characterized by stable operation. QSI was able to set up the interface to our SAP S/4 HANA flexibly and provide it quickly. The cooperation with QSI was always cooperative and on an equal footing. Our contact persons had an open ear for questions and concerns, even at short notice.

Dr Karsten Brandenbusch, Head of Quality Control at Hevert-Arzneimittel

Discover the WINLIMS Difference

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